Thank you for shopping at Nakularch Meditech Pvt Ltd (shop.nakularch.com). We appreciate your trust in our products. Please read this policy carefully.
1.1. We offer a 7-day replacement policy for products that are damaged upon delivery or have expired. If you receive a damaged or expired product, please contact us within 7 days of receiving your order to request a replacement.
1.2. To be eligible for a replacement, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
1.3. Once we receive your request for a replacement and verify the damage or expiry, we will initiate the replacement process. We will provide you with a replacement product of equal or greater value, subject to availability.
2.1. To request a replacement, please contact our customer service team at [email protected]. You will need to provide your order number, details of the damage or expiry, and any relevant photographs as evidence.
2.2. Our customer service team will guide you through the replacement process and provide you with instructions on returning the damaged or expired product, if necessary.
3.1. If you are eligible for a replacement, we will cover the cost of shipping the replacement product to you.
3.2. You may be responsible for shipping the damaged or expired product back to us, depending on the nature of the damage and our assessment.
4.1. If a replacement product is not available or if you prefer a refund instead of a replacement, we will issue a refund to the original method of payment used for the purchase.
4.2. Refunds will be processed within [insert number] business days of our receipt and inspection of the returned product.
5.1. Our refund policy does not cover products that have been used, damaged due to misuse or negligence, or products with an expired shelf life beyond the specified replacement period.
6.1. If you have any questions about our refund policy or need assistance with a replacement request, please contact our customer service team at [email protected].
By purchasing products from Nakularch Meditech Pvt Ltd, you acknowledge that you have read, understood, and agree to our refund policy. This policy is subject to change without prior notice.
